2025 MTN Media and Stakeholder Forum Held at Volta Serene Hotel
MTN Ghana hosted its 2025 Media and Stakeholder Engagement Forum at the Volta Serene Hotel in Ho, bringing together media professionals, customers, and stakeholders to discuss the challenges and achievements surrounding the company’s services in the region.
Speaking at the forum, Mr. Mawunya Agogo, MTN’s Branch Manager for the Volta and Oti Regions, acknowledged network challenges in parts of the region. He explained that service disruptions are often caused by road contractors and community members tampering with underground cables during construction. In response, MTN is collaborating with the Ghana Highways Authority, the Ghana Police Service, and the National Communications Authority (NCA) to develop clear regulations and guidelines to protect network infrastructure during roadworks.
MTN Service Areas in the Volta Region
Mr. Agogo further noted that MTN has over 36 community shops across the Volta Region to ensure easy access to customer support. He encouraged customers to call the MTN helpline 100 for enquiries or complaints and visit community shops for services such as SIM card replacements and new SIM acquisitions. This strategy is also aimed at decongesting the main MTN office in Ho and enhancing service delivery.
Some of the MTN community shops in Ho include Nana Tell (located in the Amegashie Storey Building), Wontumi (at Civic Centre), and Mac Jones Ventures at Royco House.
Mr. Agogo also disclosed that there are approximately 12,000 mobile money vendors in the Volta Region, playing a vital role in financial inclusion and digital transactions.
Causes of MTN Network Disruptions
Adding to the discussion, Mr. George Hunakpa, Technical Controller for MTN Ghana Eastern/Volta Region, attributed recent network disruptions to theft and vandalism by scrap dealers. He said several cell site components have been stolen across the region, affecting service quality. According to him, some arrests have been made as MTN collaborates with security agencies to clamp down on the perpetrators.
The forum reaffirmed MTN’s commitment to engaging directly with customers and stakeholders in order to improve service delivery and address region-specific challenges.
