“MTN Has Given Us a Voice”: Tsito Residents Applaud Community Forum, Share Concerns with Optimism
Residents of Tsito in the Ho West District of the Volta Region have commended MTN Ghana for engaging directly with them in an open and respectful community forum aimed at deepening customer relationships and improving service delivery.
“This forum gave us a voice. We don’t often get opportunities like this to meet those behind the services we rely on every day,” said Madam Abla Sewu, a market woman who participated in the engagement.
The event, held over the weekend, brought together MTN officials and community members for a transparent dialogue on issues ranging from network coverage and mobile money to customer service and product education.
MTN’s Commitment to the People
In his address, Mr. Kennedy Kofi Ofosuhene, Corporate Services Advisor for MTN Ghana in the South-East Business District, said the initiative forms part of the company’s mission to ensure that no community is left behind in its service improvement drive.
“Our customers are at the heart of what we do. Coming to Tsito is not just about listening to concerns — it’s about building stronger connections and making your voices count,” he stated.
Mr. Alex Acheampong, Territory Sales Controller for MTN Ho West, emphasized that the feedback gathered would directly influence how services are delivered in the area.
Residents Share Real Experiences
While applauding MTN’s efforts, residents were candid in sharing everyday challenges they encounter:
Mobile Money (MoMo) Claims for Deceased Relatives: One resident, Adzo, shared her difficulty accessing the Mobile Money account of her late mother. MTN representatives responded by explaining the official claims process, assuring her and others that the team will follow up on individual cases and improve community education on inheritance procedures.
MoMo App Functionality: Some users raised concerns about delays when transferring large amounts via the MTN MoMo app, often resorting back to the *170# shortcode. MTN acknowledged the technical feedback and assured customers that performance upgrades are ongoing.
Network Fluctuations: Residents in specific zones mentioned occasional network instability. MTN’s technical team took note and promised a site inspection to identify and resolve coverage gaps.
Clarity on Value-Added Services: Services like “Jara” and “MTN Mishap” generated questions. Customers sought better explanation of how they work. MTN agreed to intensify public education on these and other products through targeted campaigns in local languages.
Need for a Local Help Center: Several participants expressed the desire for a customer support point within Tsito. MTN acknowledged the request and said it will be evaluated based on population data and service demand trends.
Hope and Collaboration Going Forward
The tone of the forum remained collaborative, with residents expressing hope that their concerns would lead to tangible improvements.
“We feel encouraged. MTN didn’t just talk — they took notes and responded with respect. That gives us hope,” said Mr. Seth K. Agamah, a teacher.
The engagement ended with a reaffirmation of MTN’s commitment to ensuring quality service delivery across all communities, whether urban or rural.
“We are grateful for your trust. It’s through forums like this that we grow together — and we will act on what we’ve heard today,” Mr. Ofosuhene assured.
